FAQ
can I order printed samples?
Yes! Printed samples are available for purchase,
Samples included will depend on what’s available at the time, however, please let us know what colours, papers, designs/styles you like and we may be able to accommodate depending on what’s in stock.
when should I order my invitations?
We always recommend to order in advance to allow plenty of time for the design stage, printing and shipping. Contact us at your earliest convenience so we can secure you a spot within our schedule.
Wedding Stationery: We recommend that you get in touch at least 6-8 months before your wedding (depending on how much notice you’d like to give your guests) or as soon as you have guest numbers and have arranged details.
Save the Dates and other events: Get in touch with us 6-8 weeks before you’re planning to send out the invitations.
On The Day Stationery: We recommend you order at the latest 8 weeks prior to your wedding. Numbers can be finalised after you have received your RSVP’s.
We recommend to order in stages as you reach each wedding planning process and confirm details. Therefore, save the dates, wedding suite and on-the-day stationery are considered as separate orders.
when should I send out my invitations?
When you send out your invitations is based on personal preference, however we suggest:
Save the dates: Once you have your date and location confirmed, we think it’s never too early to send out save the dates. However at a minimum, we recommend approx. 9-12 months before wedding and 12 months minimum for a destination wedding.
Wedding suite: Approx. 3-6 months before wedding (depending on how much notice you’d like to give your guests and whether you sent out a save the date) or earlier for a destination wedding.
We also recommend that the RSVP date is at least 4-6 weeks before the wedding to finalise numbers for on the day stationery. This might also depend on your venue as they might need numbers earlier.
how many invitations should I order / what if I need to amend this?
When you do your count, keep in mind that couples and families will only need one invitation. Therefore, account for number of households rather than number of individuals.
We strongly recommend to factor in an additional 10 for keepsake and last-minute guests. The cost to print an extra 10 to your current order is significantly lower compared to the cost of ordering only 10 in a new order due to high set up costs.
We do understand that numbers alter throughout the wedding planning process. If we haven’t yet reached the production stage and you realise you will need more invitations, please get in touch with us.
Unfortunately, once your order has reached the production stage, we cannot reduce or add to the quantity. For this reason, it is important that upon approval and finalising remaining payment, you are certain on the quantity ordered.
what can I customise with the semi-custom collection?
We offer customisation of wording, print method, paper type and colours, ink colours and envelope colours. View our design guide here.
there’s a paper / envelope colour that I’m after but it’s not in your design guide?
If you have other colours in mind, just get in touch and we may be able to accomodate.
can I change fonts and layouts?
Each suite has been thoughtfully designed. Fonts and layouts have been carefully chosen to achieve legibility and balance.
We may be able to accommodate very minor changes free of charge depending on the request. Custom modifications will incur a design fee depending on the complexity.
are other shapes available besides rectangular?
Yes! We can do square, round, arch, 15 degree angle, the list goes on. Just get in touch!
how long will the design process take?
The design stage varies between different orders and is also dependant on the time of year. Once we have received your details, we will endeavour to be in touch with a digital mock-up of your design as soon as we can.
It is important to consider that design revisions and delay in responses and feedback will also delay the process.
Read the full process here.
how long will printing take?
Slightly overestimated timeframes (so we don’t disappoint):
Digital printing: 5-6 business days + shipping
Letterpress or foil: 14-15 business days + shipping
Read the full process here.
how long will the entire process take from start to finish?
Rough guides below:
Digital print orders: Please allow 4-5 weeks for design, printing + shipping.
Letterpress + foil orders: Please allow 6-8 weeks for design, printing + shipping.
Important to note:
This is a slightly overestimated guide so we don’t disappoint. Depending on the requirements, some digital print orders can be very quick.
Orders are not confirmed and will not commence until we have received your deposit AND your wording.
Bespoke orders generally take longer depending on what’s required.
Time spent awaiting wording / revisions / approval may affect these timeframes.
Read the full process here.
I need my invitations ASAP, can my order be rushed?
Yes, you may request a rush order.
Get in touch as soon as possible with your requirements and requested completion date and we will endeavour to prioritise your order depending on capacity at the time. If confirmed possible, an additional fee will incur to accommodate the rush order. Shipping may also be accelerated at an additional cost.
I’ve seen a design I like on your Instagram but it’s not part of your semi-custom collection, can I still order it?
Absolutely! Fill out our enquiry form and mention the post or design in the comment section and we can accommodate.
can you create custom wedding suites?
Yes! We offer custom experiences for the couple who’d love their stationery specifically tailored to them. This process is generally lengthier due to its tailored nature and we only take a few custom orders per month depending on availability.
This is also not limited to wedding invitations. We can create invitations to suit any type of event, such as bridal showers, engagements, birthdays etc.
Fill out our bespoke enquiry form here.
can you create matching on the day stationery?
Absolutely! We also love to create your on-the-day stationery to ensure consistency. Every suite in our collection have matching ‘day of’ pieces such as menus, place cards, signage etc.
Physical signage is only available for Adelaide residents. If you are interstate, we can provide you with print-ready design files so you can have your large signage printed locally.
Custom on the day stationery can also be created with bespoke orders.
can I see a mock-up of my design before I order?
We understand that you are eager to see your design, however, digital proofs are only supplied for clients who have paid a deposit and have reached the design stage.
can I pick a design from your semi-custom collection for my engagement or other type of event?
Of course! All designs are versatile and can be altered to suit invitations for any type of event such as engagements, bridal showers, birthdays, christenings etc. We can also create custom for these types of events too.
do you do returns / refunds?
Due to the custom nature of our services, we are unable to accept refunds, exchanges or cancellations.
You will have the opportunity to confirm wording/content when digital proofs are sent through. Please carefully ensure everything is correct before finalising payment.
If there is an error on Oak and Ivory’s end, please get in touch to discuss the reprint process.
If there is an error with the design and wording that has been approved by the client, the client is responsible for the cost of the reprint.
Read more about our T&C’s here.
do you ship internationally?
For now, we only service Australia.
can I pick up and drop off the cart myself?
We strictly handle all deliveries and transportation.
do you offer logo/branding work?
Yes, dependant on capacity at the time.
Email us at info@oakandivory.com.au with your ideas to receive pricing.